I placed my order. When will it ship? Orders usually ship within 2 business days of receipt. You will receive a shipping confirmation + tracking number so you can follow your order every step of the way. You will be notified if there is a delay for any reason. 

What shipping method do you use? All domestic/USA orders ship via USPS 2-3 Day Priority Mail. USA orders carry a flat rate shipping cost of $5. At this time, BLOOM is not shipping outside of the USA.

Help! I took the Skin Type Profile but am still not certain which products to order. I am here for you! Skin changes with the seasons and some skin types require deeper investigation. Simply email the number of As, Bs and Cs you answered and I'll have a pow-wow about your answers. 

I just started using BLOOM. What can I expect? Beginning the BLOOM beauty ritual is akin to "detoxing" your skin. It may take your skin 3-4 weeks to adjust before you really start to see and feel results. BLOOM's  beauty ritual may be more than some women are used to doing for their skin, but after a day or two it's a snap. For most bloomies, it becomes a part of the day they relish because it smells and feels so beautiful.  

Can I apply an oil-based serum to my oily skin? Yes. In fact, applying BLOOM's therapeutic serum for oily skin will help to balance sebum production. Constantly stripping oils out of your skin tells your cells to make more oil, which leads to overproduction. Turning off these signals allows your skin cells' oil production to normalize after a period of time. Oily and Combination skin types should be sure to spritz with HYDRATE prior to applying serum and start with only 1-2 drops of serum (NOURISH). After a few days, you can adjust the amount of serum you use depending on the level of oiliness in your skin. 

My RESTORE arrived liquified rather than creamy. What's the deal? Because BLOOM is committed to using only what will feed and nourish the skin (and skipping the water and chemical emollients), RESTORE is sensitive to summer heat and may liquify during shipping or travel. If this happens, just chill for about 30 minutes and then allow it to come back to indoor temperature. Summer consistency is similar to soft butter, winter consistency is closer to lip balm. Either way, RESTORE melts on contact with the skin and provides powerful vitamins, minerals and antioxidants for beautifully glowing skin.

Yay! I'm pregnant, can I use BLOOM? First off - congratulations, mama! All BLOOM products are nontoxic, pure, gentle and made with organic or wild-crafted (pesticide-free) ingredients. However, our products do contain pure, therapeutic-grade essential oils, so please check with your doctor before using BLOOM. 

Are BLOOM products gluten free? While I do not use any gluten-containing ingredients in my formulas, I cannot guarantee that all of our ingredients are 100% free of cross contamination. If you have a gluten sensitivity, please test a small amount of BLOOM on your wrist first to see if you have a reaction.

How should I take care of my products? All BLOOM products are 100% preservative free, however the essential oils work as natural preservatives. Please see individual items on the Shop page for usage timelines. Products should be stored away from heat and water with lids tightly closed. Do not keep POLISH in the shower, as the humidity and moisture will negatively affect the formula. Always use the wooden scoop provided to remove POLISH from the jar. 

What is BLOOM's return policy? Due to the small-scale, handmade nature of BLOOM, returns cannot be accepted at this time.